Security Overview 

Our commitment to you. 

We have carefully designed MemorySparx for you, the care recipient, as well as your family members, professional care providers, and organizations who support you every day. Our services can enrich your life when your care team shares your personal details inside your care circle and uses this information to collaborate on your care. We recognize the importance of safeguarding your personal information and providing a reliable service that you can trust. We highlight some of our safeguards here, but invite you to contact privacy@emmetros.com if you have additional questions regarding information security or service availability.

How we protect your data and services. 

  • Your data is always encrypted - when it is transmitted over a public or private network and when it is stored. 

  • We use professionally-managed services to transmit your data and store it in secure storage facilities. 

  • Your data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures which allow recovery from a major disaster. 

  • For a person to become a member of your care circle and access your data within MemorySparx, he/she must correctly answer a security question. This security question is intended to be a shared secret that authenticates the person’s identity. 

  • We give you visibility into the names of your care circle members and their permissions at any time through the Members section within your MemorySparx account. You can ask an administrator to make changes to the list of members and their permissions at any time.

  • We provide an auto time-out feature that automatically signs you out of your MemorySparx account after a period of inactivity to prevent an unauthorized person from accessing your data through your computer or device.  

  • Any member of your care circle with suitable permissions can delete content pertaining to you at any time. When MemorySparx content is deleted, it is removed from our storage system promptly. The content may stay in our backup system for up to 30 days. 

  • We keep detailed audit logs that record when a member of your care circle adds, views, edits, or deletes content pertaining to you or invites a new member to your care circle. The person or organization which pays for your account can request these records from us at anytime.

  • When the organization which pays for your account decides to stop using MemorySparx, we delete all of your personal details and content in your care circle from our storage system promptly. The content may stay in our backup system for up to 30 days.

  • We place strict controls over our employees’ access to any data which personally identifies you. A small number of Emmetros employees can access these data to provide you support, for example, in order to diagnose a problem you may have with MemorySparx. These workers are only authorized to access data which they reasonably must handle in order to provide you the support you need. 

  • Of course, we must comply with valid legal requests, such as a court order, but otherwise we won’t access or disclose your data unless the person or organization which pays for your account tells us to. 

  • We are committed to making MemorySparx a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant for failures of individual servers or data centers. These systems are tested and maintained regularly.  

If there’s a problem. 

Despite the care we take to secure your data and our services, we need to be ready in case an unforeseen problem arises. Should that happen, we will: 

  • Respond quickly to minimize the impact of the security vulnerability or breach.

  • Notify any affected customers as soon as we understand the scope of the issue. (Please understand that responding to the problem may temporarily take priority over notification.) 

  • Work to understand and fix the root cause of the problem to ensure that it never happens again. 

Reporting a problem. 

If you feel your account may have been compromised, or you discover abuse or misuse of a MemorySparx account, please report it immediately by sending an email to privacy@emmetros.com and we’ll investigate. 

Thank you. 

Thank you for using MemorySparx. We are working very hard to make this the safest place for you.